Over the past 50 years we've done our best to create a service that anticipates and meets our customers' needs
With that goal in mind, we have complied a list of the most frequently asked questions that we answer. If you don't see the answer to your question here or perhaps you have a service suggestion for us, then please get in touch! Click here to contact us.
Applications and setup
- How long does it take to setup my application?
All applications submitted online before 4pm are processed the same day. (after 4pm, you will be set up the following day). For speed, we will e-mail you a confirmation letter with details of your address and account, with a further hardcopy and receipted invoice posted to you.
- I do not have a VAT and/or company registration number
In which case, just leave this section blank.
- I am a private individual, do I have to pay the VAT?
VAT is payable on all services by all applicants.
- I am based in the USA and do not normally pay VAT on imported goods, so do I have to add VAT to the service?
Our services are based and provided from within the UK, and therefore VAT is payable on the service we provide.
- Are the details I provide to you confidential?
All information provided to us is held and used in the strictest of confidence. Your privacy is guaranteed with our service and your details are not provided to any third party whatsoever. We are, however, obliged to provide this information to official bodies, such as Courts, Customs and Excise and the Police should we be asked or required to by law.
- What payment methods do you accept?
We accept, cash, cheque/postal orders, bankers draft, bank (BACS/Wire) transfer, all debit and credit cards and PayPal.
The service and mail forwarding
- Do you keep records of what mail I receive?
A lot of time and investment has been spent in developing our unique in-house software that barcodes and logs EVERY single item of mail that enters and leaves our premises, as well as recording external tracking numbers from items we have signed for on your behalf, right through to how many items of mail we have sent to you and on what day.
- How often do you send mail to me?
We can send mail to you as often as you require. This should be indicated to us on page 2 of the application form. Our frequencies are daily, weekly or monthly.
- Do you batch my mail or do you send it as individual items?
Mail is always bundled and re-enclosed into an outer envelope. We insist on this for added security. For example if you have requested daily forwarding and you have received 3 items today, then those three items will be sent to you as a single consignment.
- How much does it cost to forward my mail?
When forwarding mail, we bundle together all mail received and send on to you in an unmarked envelope/pack. We charge the applicable postage/courier charge according to the size/weight of the bundle of mail plus a handling fee of 15p for every mail item included in the dispatch, 65p for every Registered item included in the dispatch and £2.50 for every parcel in the dispatch. We sent Postage Top-up Invoices according to usage levels.
- Can you send mail overseas?
We have clients all over the world, and can send mail to you wherever you are.
- How often can I change my forwarding address?
Your forwarding address can be changed as often as required. For security and accuracy, we can only accept changes of address in writing to our Mail Department (by fax, post or e-mail).
Product / service specific
- Do I have to subscribe for a year?
We also provide the service for a 6 month and 3 month duration. Please indicate your preference on your application form. Please note that the service will only operate under the period in which you are subscribing.
- How long have you been providing this service?
We were established way back in 1962 and are part of the Prime Secretarial family. We are still at the same premises today.
- Why should I use London PO Box Service?
Having been in this business for over 40 years, our services have developed and we have expanded, yet our focus remains on providing an excellent and efficient service and together with our team of loyal employees, the company is still a family business, owner-managed and run, ensuring that our clients, wherever they are in the world, receive the professional and friendly service from PRIME Secretarial that we have become renowned for.